Devbox Solutions Inc. (“Devbox”, “we”, “us”) is committed to protecting the privacy of personal information and to complying with data protection laws, including the Philippine Data Privacy Act of 2012 (Republic Act No. 10173). This notice explains what personal data we collect through this website, how we use it, and the rights you have over it.
1. What personal data means
Personal data is any information that relates to an identified or identifiable person, such as a name, email address, mobile number, account details or address.
2. What we collect
- When you chat with us: your name, email address and mobile number, and the messages you send, so we can answer your question and follow up.
- When you book a call: the details you enter in the booking form, such as your name, email address and preferred time.
- When you browse: standard technical information our servers receive, such as your IP address, browser type and the pages you request, used to keep the site secure and working.
We do not use advertising cookies on this website. The chat keeps a session identifier in your browser’s session storage so a conversation continues while the tab is open; it is cleared when you close the tab.
3. How we use it
We use personal data only for specific, legitimate purposes:
- to respond to enquiries and arrange the calls you request;
- to prepare proposals and deliver the services you engage us for;
- to keep this website and our systems secure; and
- to meet our legal and contractual obligations.
We do not sell personal data.
4. Our principles
The personal data we collect and keep is:
- processed lawfully, fairly and in a transparent manner;
- collected for specific, explicit, legitimate and limited purposes;
- adequate, relevant and limited to what is necessary;
- accurate and, where necessary, kept up to date;
- kept in an identifiable form for no longer than necessary; and
- processed in a manner that ensures appropriate security.
5. Who we share it with
We use trusted service providers to run this website and our business, including cloud hosting, our chat and workflow automation platform, an AI model provider that helps draft chat replies, and Microsoft 365 for bookings and email. They process personal data only on our instructions, and suppliers that handle personal data are reviewed and bound by appropriate contractual requirements. We may also disclose personal data where the law requires it.
Some of these providers store data outside the Philippines. Where that happens, we require the same level of protection described in this notice.
6. How we protect it
We use appropriate technical and organisational measures to protect personal data, matched to the risk of the data we process. These include access control, encryption, logging and monitoring, backups, secure disposal, and annual data protection training for our staff. Our information security programme is aligned with ISO/IEC 27001.
7. How long we keep it
We keep personal data only for as long as needed for the purpose it was collected for, or as required by law or contract, and then securely delete or anonymise it.
8. Your rights
You have the right:
- to be informed about how your personal data is used, in clear language;
- of access to the personal data we hold about you;
- to data portability, receiving your data in a common, machine-readable format;
- to erasure of your personal data;
- to rectification where your data is inaccurate or incomplete;
- to object to processing, and to complain;
- to restrict how your personal data is processed;
- not to be subject to automated decisions, including profiling, made without human involvement; and
- not to be discriminated against for exercising any of these rights.
To exercise any of these rights, email us at hello@devboxph.com. We will respond promptly. If you are not satisfied with our response, you may lodge a complaint with the National Privacy Commission of the Philippines.
9. Contact
Data Protection Officer, Devbox Solutions Inc.
9 Bonifacio St., Christine Village, Barangay Dela Paz, Pasig City, Philippines
hello@devboxph.com
10. Changes to this notice
We review this notice at least once a year and whenever our practices change. The date at the top shows when it was last updated.